Shipping & Returns

Most purchases are shipped same day (Monday through Friday) to arrive within five business days of receipt of the order. An additional $10 will be added to all orders shipped to Alaska and Hawaii. We regret that we cannot ship internationally.

Minimum flat rate for shipping is $15.00. On orders $100 or more we charge 4% of the total amount of purchase in addition to the $15 Minimum Flat Rate.

Rush Delivery

For an extra charge of $25 per address, we can arrange for rush delivery to most destinations.

Returns

Return authorizations will be given for damaged merchandise, flawed merchandise and double shipments only.

All return claims must be in writing and faxed to our office at  310.515.6968 within ten (10) days of receiving merchandise. Please specify style number, quantity and reasons for return.

• kumi kookoon reserves the right to determine the best course of action for all returns.
• All return claims received after 10 days of receiving merchandise will be declined for return.
• All returns without a valid kumi kookoon label will be declined by our receiving department.
• All return claims are for merchandise credit only. No cash refunds will be issued.

If you have further questions or have feedback for us, please contact us.