Shipping & Returns

Most purchases are shipped same day (Monday through Friday) to arrive within five business days of receipt of the order.

Returns

Return authorizations will be given for damaged merchandise, flawed merchandise and double shipments only.

All return requests must be made via email to info@kumikookoon.com within ten (10) days of receiving merchandise. Please specify order number, quantity and reasons for return.

• kumi kookoon reserves the right to determine the best course of action for all returns.
• All return claims received after 10 days of receiving merchandise will be declined for return.
• All returns without a valid kumi kookoon label will be declined by our receiving department.
• All return claims are for merchandise credit only. No cash refunds will be issued.

If you have further questions or have feedback for us, please contact us.